Reference

Terms and Conditions That Apply to Your Account

These terms set out what you agree to when you open and use a satset388 account — from how we handle your wallet activity with DANA, OVO, and GoPay, to what we expect from you.

Account eligibilityWallet and payment termsAccess by regionFair use rulesAccount security
satset388 Terms and Conditions That Apply to Your Account
TERMS ENQUIRIES

Ask Us About These Terms

Got a question about what these terms mean for your account? Our support team can walk you through any clause — whether it is about your wallet, your access rights, or how we handle a dispute. Reach us through the channels below and we will get back to you.

Live Chat Fastest path for terms questions. Open the chat window from any page while logged in and our team responds directly.
Email Support For detailed written queries about account terms, wallet conditions, or access eligibility, email us and expect a thorough reply.
Help Centre Our help centre carries plain-language summaries of the key clauses — a useful first stop before you contact the team.
HOW WE OPERATE

How We Handle Your Account Under These Terms

These terms are not just text — they shape the way we actually run accounts on satset388. Here is what that looks like in practice: how we store your data, how we secure your login, and how you can request changes.

Data Retention

We keep account data for as long as your account is active and for a period afterwards as required by applicable rules. You can request a copy of your data via email support.

Account Security

Your account is protected by a one-time PIN step at login. If you suspect unauthorized access, contact support immediately and we will lock the account while we investigate.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and desktop without re-entering credentials. You can clear these at any time in your device settings.

Requesting Changes

To update your registered name, wallet details, or contact information, submit a request through live chat or email. Changes go through a verification step before taking effect.

Answers to Common Terms Questions

The questions below come up regularly when people read through the terms for the first time. If yours is not listed, our support team is the right next step.

We update the terms when the platform or applicable rules change. We will notify you via your registered email and post the new version here. Continuing to use your account after that means you accept the update.

Depending on the breach, we may restrict, suspend, or close your account. For payment or identity issues, we contact you first and give you a chance to resolve it before any action is taken.

No. Your account is non-transferable. It is tied to your verified identity, and any transfer attempt is a breach of these terms. Each person must open and verify their own account.

Wallet-to-account name matching is part of our withdrawal verification process. A mismatch flags the transaction for manual review, which delays your payout. Keeping them consistent avoids that hold.

Email our support team with your account details and a data access request. We will provide what we hold within the timeframe required by applicable rules and confirm the method of delivery.

The same terms apply across Indonesia. Availability of the platform itself depends on local law in your region — but the account terms, wallet rules, and data handling are consistent for all active accounts.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.